Good Stock Returns within 7 Days
If you wish to return unused goods, we are pleased to offer a 7 day returns policy.
Please follow these easy steps to ensure rapid processing and credit of your
returned goods.
Simply call us to return the product/s in question in their original packaging and in an
unused re-saleable condition within 7 days from date of receipt and we will make the
necessary arrangements to collect them at the earliest convenience (please note
that if the item/s requested for collection are not as stated in a good stock and re-
saleable condition then the dell factor ltd driver will refuse the collection and the
request will be cancelled). We will make arrangements to collect the products at the
earliest convenience providing they are returned within 7 days from date of receipt,
and are in an unused condition and in their original packaging.
We aim to issue a full credit of the price of the item/s within seven working days of
receipt of the returned goods.
Goods Stock Returns outside of 7 days
Requests for goods to be returned outside of 7 days will be discussed on an
individual basis. If agreed, there will be a re-stocking fee of at least £25.00 or 25% of
the order value whichever is greater.
Please note that items which have been opened are NOT considered unused,
therefore these are classified as non-returnable.
All goods will be inspected and we reserve the right to refuse credit for any item
where we consider the packaging and or the item itself unsuitable for re-sale.
This does not affect your statutory rights.
Parts Missing
In the unlikely event that you unpack a product and subsequently discover that
components are missing, please contact the dell factor ltd sales office to arrange
replacements either directly or via the respective manufacturer as we do not hold
stocks of the majority of spare components and these may have to be requested
specifically by our returns co-ordinator.
Damaged Goods Reported within 3 Days
Every effort should made to inspect goods upon arrival. If goods are visibly damaged
it is important in the first instance to refuse the delivery.
If you are unable to inspect goods upon delivery please ensure they are inspected
within 3 days and any damages are reported to us by completing the Returns
Application Form and sending it to us via our dedicated fax number or email address.
Verbal notification alone will no longer be accepted, but if you require a Returns
Application Form please contact us.
If we receive no notification by fax or email within 3 days of delivery, you shall be
deemed to have accepted the goods and returns will be refused.
Delivery Error
We will gladly arrange for collection of goods received in error if we are notified
within 7 days of delivery once again please simply call us to arrange providing your
request is within 7 days of receipt of order. All goods must be in a re-saleable
condition.
All goods will be inspected and we reserve the right to refuse collection and or credit
for any item where we consider the packaging and or the item unsuitable for re-sale.
Faulty Goods
If you discover that the product you have purchased is faulty please contact the dell
factor sales office to obtain an uplift authorisation reference.Once this has been
obtained please complete the Returns Application Form, clearly noting the dell factor
ltd or the manufacturer’s reference in section B at the bottom of the form.
Verbal notification alone will no longer be accepted, but if you require a Returns
Application Form please contact us or download an electronic version via our
website at www.dellfactor.co.uk.
